Refund policy

Returns and Refund Policy

Last updated: 27 August 2026

Everything I sell is a digital download: LUTs, PowerGrades, wallpapers and the material that comes with them. Nothing is shipped, and you get access as soon as checkout is done.

Your rights under Australian Consumer Law

My products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.

If a product has a major problem, you can choose between a refund and a replacement, and you can also claim compensation for any other reasonably foreseeable loss. A major problem includes a product that doesn't do what I said it would, or that is substantially unfit for its usual purpose.

If the problem isn't major, I'll fix it within a reasonable time, usually by sending you a working replacement file. If I can't fix it in a reasonable time, you're entitled to a refund.

These rights apply whether or not a situation is listed below.

When I don't offer a refund

Because the products are digital and land in your inbox immediately, I don't refund for:

  • Change of mind
  • Buying the wrong product by mistake
  • Not having the software or hardware a product needs

Australian Consumer Law doesn't require a refund in these cases. Have a read of the product page before you buy, since each one lists the software it's built for. If you're unsure, email me first and I'll tell you honestly whether it'll work for your setup.

When I will refund you

  • The files are faulty or corrupted, or won't open, and I can't get you a working replacement
  • The product is significantly different from how the product page describes it
  • You were charged twice for the same product

Trouble with a download

If your download doesn't arrive, or a file won't open, email contact@iykezachariah.com. Most download problems take minutes to sort out, and I'd much rather get you a working file than process a refund.

How to ask for a refund

Email contact@iykezachariah.com with your order number and what went wrong. I'll get back to you within 5 business days. Approved refunds go back to your original payment method, and your bank may take a few more days to show it.

Licence

Every product comes with a single-user licence. Sharing, reselling and redistributing the files isn't allowed. The full detail is in the Terms of Service.